Testimonial List

I thought I would pop you an email regarding the service I have received at North Shore Mitsubishi.

Firstly, a trip back in time. I am involved in a 4x4 club and often negotiate for people with no purchasing skills to buy motor vehicles. These ranged from Subaru’s (Over 25), Toyota’s (Over 20), Hyundai’s (About 10) and Mitsubishi’s (About 10). I can say with absolute certainty that Mitsubishi was the worse vehicle brand to do business with.

After the last stunt in 2002 by XXXXXX Mitsubishi where they delivered the wrong model vehicle to one of the people I was helping I totally gave up on Mitsu. Then, to my annoyance, you go and bring out the NT Pajero. The more I read / the more I liked it so in the back of my mind I knew I had to suffer the wood ducks at the various dealerships to purchase one.

I wasn’t disappointed. XXXXXXX Mitsubishi were just plain hopeless. In short, they were a waste of time and totally unprofessional. They were not the only ones so perhaps a tad unfair of me to single them out but when the sales manager wouldn’t bother returning my calls I thought they should receive a special mention here.

I stumbled upon North Shore Mitsubishi kind of by accident. I spoke with a lady there called Simone Haddad. She was actually interested in what I had to say, professional and even nice. I figured it was a con! Only Subaru at XXXXXX had been this good J. So over a couple of months I spoke with Simone and she provided me with a great quote and quite frankly, nothing was too much trouble. So, I stuck my toe in the water and ordered a NT MY10 Pajero.

I was so impressed with the service that I started telling my friends and acquaintances about my experience. All had been looking at Mitsubishi’s and they ALL had the same experiences. I made some introductions to Simone and to my astonishment, this is what happened:

· She called them! That’s right…she picked up the phone and rang them. Imagine that!

· She provided a realistic price

· People placed orders (7 to date and another 6 or so on the sidelines)

· I sent these people an email asking for feedback on their experience and the feedback from everyone was 100% positive

· They didn’t try to push paint protection etc etc down people’s throats with comments like “You are mad, you just spent $XZ on a car and you don’t care about the paint?” – Yes, that was what a Toyota dealer told one of the past referrals and a quick read of most forums will tell you the extent that people go to flog these additional products to the point of souring the whole experience

Now sadly Simone had to go on holidays and I was left with a gentleman by the name of Glen Besgrove. I thought here we go…all that hard work down the drain. How wrong was I. He had the same attitude as Simone. The shock of this cost me thousands in counseling. But wait, it gets worse…

· They actually kept me informed of when the car was arriving

· They called me often enough to keep me informed on all aspects of the purchase without annoying me

· They did the same with everyone that had placed orders that I had referred

· They provided everything they said they would with the vehicles without issue – when they said floor mats you received factory floor mats, not a $20 set from Super Cheap Auto (Don’t laugh – it happened twice at XXXXXX Mitsubishi between 2001 and 2002)

When the time came for delivery, Glen stayed back to accommodate my schedule to personally deliver the vehicle and took the time to go over all aspects of the vehicle. No rush. Even offered me a coffee! Not that instant, never seen a coffee bean in its life crap; a real coffee!

So, after driving the vehicle over Xmas it was time for a service. I took it back there yesterday with the only concern being the IPOD connection not working. Looks like a slight oversight by Mitsu. Now I thought to myself that somewhere this wonderful experience had to end in a pop loud enough to have kids craning the sky for fireworks…but NO. I had the Pajero booked in for 11 am yesterday. I delivered it and spoke with a lovely man called Jason. He smiled to greet me! I thought here we go. He advised the vehicle would be available within an hour but suggested that it may take longer to look into the IPOD issue I had reported. They had actually written down the issue from my initial phone call when I placed the booking.

So, I wander up to see Simone and Glen and scab a wonderful coffee. Glen was on annual leave (What is it with MMA? Too many holidays if you ask me) but Simone made me a coffee. And…she chatted politely and enthusiastically about the range of vehicles they sold (with knowledge!).

Sadly the Pajero had to stay to get the IPOD sorted so Simone immediately offered me the keys to a Challenger Diesel. New model. I do like the plastic tree bits by the way. So, I drove home via a friend’s house who is looking to trade his current Challenger (36A) and showed him. He wasn’t allowed to test drive it but he will be checking his finances today no doubt J

So this morning I receive a call from Jason in service. He was happy. He found all of the IPOD connectors don’t work, not just mine and was solving the problem and would be in touch later today with a view to exchanging cars later this evening.

So after reading all that, I had to ask you to explain what is going on. I find the whole thing confusing….like driving at 110kmh then having the vehicle stop instantly without consideration to the laws of physics. My mind is a haze of mixed emotion. Surely Mitsubishi can’t provide service? All sales people are competent…service are “nice” and helpful too. No one referred has had a bad experience. They delivered and communicated. It just doesn’t make sense so I am sure you can understand my confusion.

Having given this careful thought, I can only suggest that you fire all of those involved and stick them in a Subaru franchise somewhere as they simply don’t fit in with Mitsubishi. Sorry, but I don’t see any other solution…

Have a great day!

Kevin

Picked up the car today. Just wanted to say thanks for all your help. I was a little dubious in the beginning with the way you guys operate because it wasn’t in WA and it seemed a little difficult but you guys i have to say have been fantastic. I even received a call on a Sunday 2 weeks ago from a gentleman making sure everything was ok and if i had any issues to please call him. Very impressed.

Thanks for your help mate and the car is awesome.

I would like to extend my heartfelt thank you to yourself. Glen and Simone in the assistance of purchasing our new vehicle.

The service we received was outstanding and made the transaction smooth.

Thank you to Simone for dropping the car off for collection. This made our lives so much easier also.

I would have no hesitation in returning to you upon purchasing another vehicle for either business or private.

Dear Glen,

We thoroughly approved of the way Arthur Cooney conducted himself when selling us the above car in December 2009. We had done a lot of research on cars with a 5 star safety rating and had come down to a short list of 3 brands when we met him. We had also done some research into Mitsubishi VR pricing. There was no high pressure salesmanship and no attempts to dazzle us with the deal. We were satisfied with the overall deal which we negotiated with him and didn’t bother getting competitive quotes to get the price a little lower, because we were happy in our dealings with Arthur.

You will appreciate that the public at larger is a little wary about motor car dealers. We found Arthur straightforward and low-key during a period close to Christmas, when all of you must have been experiencing your highest sales volume for a year. Arthur was very clear in his explanations. We paid cash in full for the car on the date of order on 23 December (It is not for business use).We left the trade-in vehicle at your premises, in expectation of a delivery date of 4 January, on the understanding that the particular car was already in the warehouse in Auburn. This turned out to be incorrect and delivery was at least a week later. As a result of our prior course of dealings with Arthur, we were happy to accept that this was a genuine mistake. He arranged for us to have a replacement car in the interim, which solved problems which would otherwise have arisen for us with only one car. After the car was delivered, he continued to be helpful in clarifying some small issues about the operation of the car.

We like the car and would look at buying another perhaps larger car from Arthur in due course. We liked the Mitsubishi engineering and felt comfortable with Arthur, even though I’m sure we could have got a marginally better deal elsewhere. So in his dealings he has also looked after the interests of your company as well.